Return & Refund Policy

Eligibility for Returns

You may request a return or replacement if:

• You received the wrong product.
• The product arrived damaged or broken.
• The product is defective or has a manufacturing issue.
• The product received is significantly different from what you ordered.

To be eligible, the product must be unused, unopened, and in its original packaging, except where the issue is related to damage or a defect discovered upon opening.

Time Limit for Reporting an Issue

Any return or replacement request must be reported within 3 days of receiving your order.

Please contact us through:

kaffragrances@gmail.com

Please provide:

• Your order number
• A description of the issue
• Clear photos/videos of the product and packaging
• Any other information requested by our customer support team

Requests made after the specified period may not be accepted.

Unboxing Video

For damaged, incorrect, or missing-item claims, we strongly recommend recording a continuous unboxing video when opening your parcel.

Products That Cannot Be Returned

Returns or exchanges will generally not be accepted for:

• Products that have been opened, used, sprayed, or tested.
• Products without their original packaging.
• Products damaged after delivery due to customer handling.
• Products purchased during a clearance or final-sale promotion, unless they arrive damaged or defective.
• Change-of-mind purchases where the customer simply no longer wants the product.

Because perfumes and fragrances are personal-use products, opened or used perfumes cannot be returned or exchanged for hygiene and product-safety reasons.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the eligible product amount will be refunded through the applicable payment method or another mutually agreed method.

Please note that the original delivery fee will be deducted from the refundable amount.

Refund processing time may vary depending on the payment method and banking/payment service.

Exchanges & Replacements

Where an incorrect, damaged, or defective product is verified, we may offer:

• A replacement of the same product.
• An alternative solution agreed upon with the customer.

Replacement availability is subject to stock availability.

Change of Mind

We currently do not accept returns simply because a customer has changed their mind, selected the wrong fragrance, or does not like the fragrance after opening/testing it.

We recommend carefully reviewing the product description, fragrance notes, size, and other available information before placing your order.

Refused or Undelivered Orders

If an order is refused by the customer or returned to us because the customer was unavailable, provided an incorrect address, or otherwise failed to receive the parcel, the customer may be responsible for applicable delivery and return-to-origin charges.

Any refund, where applicable, will be processed after deducting non-refundable delivery-related charges.

Refund Approval

All returns and refunds are subject to inspection and approval by Kaffragrances.

We reserve the right to reject a return request if the product does not meet the conditions outlined in this policy or if the claim cannot be reasonably verified.